Cancellation & Refund Policy

1. Introduction

At RentOra, we strive to ensure a seamless experience for our customers. However, we understand that plans can change. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled.

2. Rental cancellation

• Cancellations made 48 hours or more before the scheduled rental date will be eligible for a full refund.
• Cancellations made within 24 to 48 hours of the scheduled rental date will be eligible for a 50% refund.
• Cancellations made less than 24 hours before the scheduled rental date are non-refundable.

3. Shop purchases

Shop sales are separate from rentals. There is no rental-style return or website exchange.

• Website: you may cancel a shop order before dispatch — while it is unpaid, paid, or ready for pickup. Once it is out for delivery or delivered, it cannot be cancelled or returned online.
• Website cancellations refund wallet credit immediately and send gateway payments back to the original method (typically 5–7 business days).
• In-store POS: sales are final and cannot be cancelled. Staff may exchange a sold unit for another shop item within 2 days of the sale.

4. Refund process

Refunds will be processed within 5-7 business days to the original payment method. Store credits (wallet) are processed immediately.